Spa Q&A
 
Is there any add- ons such as callus or scrub for my service?
No. There are no add ons with our services for the reason there are a few options to choose from to fit your manicure/pedicure needs. 
 
Can I get my manicure and pedicure done at the same time?
Unfortunately, in order to provide quality work our services are done separately
 
Can I get my acrylic removed with my another booked service?
We do not provide acrylic services, therefore we wouldn't have the machinery to remove acrylic
 
You provide gel manicures, why not provide gel pedicures? and why don't you remove gel on the toes?
Prior to your pedicure service, a quick examination will be performed to analyze the health of the feet and nail. The examination is to look for any open wounds, bruises, sensitivity, or unusual color of the nail. Therefore, the nail polish must be easy to remove to begin the examination process. 
 
Do you Charge for gel removal?
Yes, its an actual service that does take time. Many soak-off gels should remove within 15 minutes. Hard gel tends to take up longer to remove. 
 
Is there a cancellation fee?
If for any reason you need to cancel, we appreciate a 24 hour advance notice - we will gladly reschedule you for another day. Please be aware that we allow a 5-10 minute grace period for appointments, after 10 minutes the appointment will be cancelled.  A $15 cancellation fee will be added to your account if the appointment is not cancelled within 24 hours. 

Is there any special conditions I should know about before my appointment?  
The Board of Barbering & Cosmetology law and regulations prohibits licensees from working on a person with an infection or communicable disease. Also, a licensee is prohibited from massaging the client's skin if it is inflamed or infected, or if an eruption is present. By law, the licensee must refuse service if a client has eczema, athlete's foot, or other similar conditions. The Board's law and regulations are strictly enforced at Iluminar Nail Spa in order to protect other clients.  
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